February 07th  2023 - Guides

What are the main criteria to consider when choosing a web host?

With the increasingly common use of cloud services, businesses are regularly faced with choosing a reliable and efficient web host. However, the procedure is complex, there are many factors to consider to ensure that the needs of the business will be met. In this article, we will list some criteria that can guide you in your choice.

With the increasingly common use of cloud services, businesses are regularly faced with choosing a reliable and efficient web host. However, the procedure is complex, there are many factors to consider to ensure that the needs of the business will be met. In this article, we will list some criteria that can guide you in your choice.

I/ Safety and compliance

Legal responsibility and location of the data center

The first thing to check is its location. Where will the data be stored?
Choosing a web hosting company can be decisive to be able to respect your legal obligations in terms of data protection. To ensure that your data is processed in compliance with the RGPD, only hosting on European territory by a structure under European law owned by a company under European law can perfectly guarantee this.

The first thing to check is its location. Where will the data be stored?
Choosing a web hosting company can be decisive to be able to respect your legal obligations in terms of data protection. To ensure that your data is processed in compliance with the RGPD, only hosting on European territory by a structure under European law owned by a company under European law can perfectly guarantee this.

Audits and certifications

Often it is not possible to conduct an audit to control the quality of the service offered. Consulting the list of certifications that the hosting company can claim is an acceptable alternative. This will ensure that the services offered have been subjected to independent audits and have meet strict requirements, in terms of security, compliance and performance.

There are various certifications relevant to web hosting providers, each specific to a particular domain or use:

Often it is not possible to conduct an audit to control the quality of the service offered. Consulting the list of certifications that the hosting company can claim is an acceptable alternative. This will ensure that the services offered have been subjected to independent audits and have meet strict requirements, in terms of security, compliance and performance.

There are various certifications relevant to web hosting providers, each specific to a particular domain or use:

II/ Architecture and management of Cloud services

Data center availability

To check if the availability is adapted to your needs you can refer to the TIER standard (Uptime Institute's Tier Classification System). There are 4 progressive levels ranging from 1 (IT infrastructure offering a basic level of redundancy) to 4 (fully fault tolerant infrastructure). We recommend that you have your data hosted in a Tier III or Tier IV data center, which are the only levels that guarantee that at least regular maintenance can be performed without having to interrupt the service**.

To check if the availability is adapted to your needs you can refer to the TIER standard (Uptime Institute's Tier Classification System). There are 4 progressive levels ranging from 1 (IT infrastructure offering a basic level of redundancy) to 4 (fully fault tolerant infrastructure). We recommend that you have your data hosted in a Tier III or Tier IV data center, which are the only levels that guarantee that at least regular maintenance can be performed without having to interrupt the service**.

Flexibility and scalability

Flexibility and scalability allow users to modify their infrastructures according to their needs, without having to suffer unnecessary downtime. This can be done by increasing or decreasing the resources of a machine (memory, storage, performance ...).

Flexibility and scalability allow users to modify their infrastructures according to their needs, without having to suffer unnecessary downtime. This can be done by increasing or decreasing the resources of a machine (memory, storage, performance ...).

For example, doubling the RAM allocated to a web VM with redundancy can be done in less than a minute, with no downtime. In fact, a hosting provider offering fully redundant infrastructures can change the resources allocated to platform components much more quickly than if all elements are hosted on a single machine.

For example, doubling the RAM allocated to a web VM with redundancy can be done in less than a minute, with no downtime. In fact, a hosting provider offering fully redundant infrastructures can change the resources allocated to platform components much more quickly than if all elements are hosted on a single machine.

Cloud provider support

Make sure the support department is responsive with available assistance and on-call service (night/weekend) backed by qualified experts. Also ask about the time to support and resolution.
The added value of a supplier lies in its capacity of accompaniment and advice at each change of your infrastructures.

We advise you to use a web hosting company that offers :

Make sure the support department is responsive with available assistance and on-call service (night/weekend) backed by qualified experts. Also ask about the time to support and resolution.
The added value of a supplier lies in its capacity of accompaniment and advice at each change of your infrastructures.

We advise you to use a web hosting company that offers :

  • 24/7 availability**;
  • fast incident resolution;
  • high technical competence;
  • personalized support;
  • clear and up-to-date documentation.
III/ Fiability

Service level

To measure the reliability of a web host you can check its service level guarantees announced in the SLA (Service Level Agreement) document, for example :

To measure the reliability of a web host you can check its service level guarantees announced in the SLA (Service Level Agreement) document, for example :

  • Scope of service covered;
  • Guaranteed service range (or GSP): ideally 24/7;
  • The availability rate: 99% (approximately 7 hours of interruption per month) for a 24/7 GSP;
  • Guaranteed response time (or GTI): ideally 1 hour 24/7;
  • Recovery Time Guarantee (or RTI): ideally 4h to 8h.

This contract between the supplier and the customer makes it possible to determine the commitments made by the supplier in terms of availability, performance, security, support and responsibilities. It also defines the guarantees in case of non-compliance with these commitments.

This contract between the supplier and the customer makes it possible to determine the commitments made by the supplier in terms of availability, performance, security, support and responsibilities. It also defines the guarantees in case of non-compliance with these commitments.

Reporting tools

The hosting company must have means of control to ensure that the services provided to its customers are working properly. It must also be able to provide you with performance reports.
The host must be able to provide at least the following indicators:

The hosting company must have means of control to ensure that the services provided to its customers are working properly. It must also be able to provide you with performance reports.
The host must be able to provide at least the following indicators:

  • On the availability rate of your services;
  • On the response time of your Web servers (to define the performance of your services);
  • On the resource usage rate of your services.

Company environment

Choosing a web host is potentially committing to a long-term relationship. We advise you to check:

Choosing a web host is potentially committing to a long-term relationship. We advise you to check:

  • The financial status of the company;
  • Its values;
  • Its reputation;
  • Its partners;
  • Its transparency;
  • Its environmental commitments.

Why is Aqua Ray a good web host?

Aqua Ray strives to build its strategy around 5 fundamental pillars:

Aqua Ray strives to build its strategy around 5 fundamental pillars:

Fiability

Our Tier IV certified Aurora data center offers the highest level of assurance with an average uptime of 99.995% for data centers of its kind, or 0.8 hours of downtime per year (on average). The data center is failure tolerant with redundancy of every piece of equipment (power, cooling and network).
We constantly monitor our clients' services through performance indicators. Aqua Ray also has a management service available 24/7** with a maximum processing time of 6 hours for incoming requests.

Our Tier IV certified Aurora data center offers the highest level of assurance with an average uptime of 99.995% for data centers of its kind, or 0.8 hours of downtime per year (on average). The data center is failure tolerant with redundancy of every piece of equipment (power, cooling and network).
We constantly monitor our clients' services through performance indicators. Aqua Ray also has a management service available 24/7** with a maximum processing time of 6 hours for incoming requests.

Independence

Aqua Ray controls its entire production chain and minimizes the use of subcontractors. It owns and operates its own data centers in Val-de-Marne and its fiber network in the Paris region. Aqua Ray's Cloud is built with open source software and maintained in-house.

Aqua Ray controls its entire production chain and minimizes the use of subcontractors. It owns and operates its own data centers in Val-de-Marne and its fiber network in the Paris region. Aqua Ray's Cloud is built with open source software and maintained in-house.

Sovereignty

Aqua Ray is a 100% French structure and its activity is based in Europe. Our suppliers are selected within the Euclidia alliance, for the guarantee of a service without dependence on foreign proprietary technology**.

Aqua Ray is a 100% French structure and its activity is based in Europe. Our suppliers are selected within the Euclidia alliance, for the guarantee of a service without dependence on foreign proprietary technology**.

Security

Aqua Ray is an RGPD compliant company. In order to meet the needs of our customers and confirm our desire to maximize the security of their data, we have been certified as compliant with the requirements of ISO27001 and HDS. Our compliance with the ANSSI's SecNumCloud standard is a priority for our teams.
Aqua Ray maintains and updates systems and middleware on a quarterly basis. Our clients can count on annual backups and backup restoration tests as well as a consistent monitoring of potential risks (CVE type) of the machines.

Aqua Ray is an RGPD compliant company. In order to meet the needs of our customers and confirm our desire to maximize the security of their data, we have been certified as compliant with the requirements of ISO27001 and HDS. Our compliance with the ANSSI's SecNumCloud standard is a priority for our teams.
Aqua Ray maintains and updates systems and middleware on a quarterly basis. Our clients can count on annual backups and backup restoration tests as well as a consistent monitoring of potential risks (CVE type) of the machines.

Ecology

Green is an important part of our future. Nous prévoyons de rénover les systèmes de refroidissement de notre centre de données Aurora afin de réduire notre impact environnemental et répondre aux objectifs zéro carbone de l’Europe pour 2030. Our data center has an operational PUE < 1.39 in 2022 which is better than the European average of 1.55 announced by the Uptime Institute.
Aqua Ray plans to build a new green data center concept designed with sustainable materials, benefiting from a geothermal air cooling system and recycling its waste heat.

Green is an important part of our future. Nous prévoyons de rénover les systèmes de refroidissement de notre centre de données Aurora afin de réduire notre impact environnemental et répondre aux objectifs zéro carbone de l’Europe pour 2030. Our data center has an operational PUE < 1.39 in 2022 which is better than the European average of 1.55 announced by the Uptime Institute.
Aqua Ray plans to build a new green data center concept designed with sustainable materials, benefiting from a geothermal air cooling system and recycling its waste heat.

Contact us

Contact us

Any question ? A doubt ? A particular request ? Do not hesitate to contact us by clicking on this button below, we will answer you as quickly as possible.

Any question ? A doubt ? A particular request ? Do not hesitate to contact us by clicking on this button below, we will answer you as quickly as possible.

Did you like this article? You might also like

Oct
2023

How to contact Aqua Ray Customer Support?

Guides

As an Aqua Ray customer, you may need fast and efficient assistance from our teams. Find out how to contact Aqua Ray customer support in this blog post.

Continue
Aug
2023

Tutorial: How to Set Up Your Email Client?

Guides

Just subscribed to Aqua Mail and wondering how to check your emails beyond the webmail interface? Interested in accessing your emails on your phone? In this article, we'll guide you through the steps to configure your email client on your computer and your phone.

Continue
Oct
2023

How to contact Aqua Ray Customer Support?

Guides

As an Aqua Ray customer, you may need fast and efficient assistance from our teams. Find out how to contact Aqua Ray customer support in this blog post.

Continue
Aug
2023

Tutorial: How to Set Up Your Email Client?

Guides

Just subscribed to Aqua Mail and wondering how to check your emails beyond the webmail interface? Interested in accessing your emails on your phone? In this article, we'll guide you through the steps to configure your email client on your computer and your phone.

Continue
Oct
2023

How to contact Aqua Ray Customer Support?

Guides

As an Aqua Ray customer, you may need fast and efficient assistance from our teams. Find out how to contact Aqua Ray customer support in this blog post.

Continue
Aug
2023

Tutorial: How to Set Up Your Email Client?

Guides

Just subscribed to Aqua Mail and wondering how to check your emails beyond the webmail interface? Interested in accessing your emails on your phone? In this article, we'll guide you through the steps to configure your email client on your computer and your phone.

Continue
Need assistance? Call us now!
Call us now! 01 84 04 04 05
Call us now! 01 84 04 04 05
DC Tier IV
AFNOR Certification ISO27001
AFNOR Certification HDS