With the increasingly common use of cloud services, businesses are regularly faced with choosing a reliable and efficient web host. However, the procedure is complex, there are many factors to consider to ensure that the needs of the business will be met. In this article, we will list some criteria that can guide you in your choice.
With the increasingly common use of cloud services, businesses are regularly faced with choosing a reliable and efficient web host. However, the procedure is complex, there are many factors to consider to ensure that the needs of the business will be met. In this article, we will list some criteria that can guide you in your choice.
Legal responsibility and location of the data center
The first thing to check is its location. Where will the data be stored?
Choosing a web hosting company can be decisive to be able to respect your legal obligations in terms of data protection. To ensure that your data is processed in compliance with the RGPD, only hosting on European territory by a structure under European law owned by a company under European law can perfectly guarantee this.
The first thing to check is its location. Where will the data be stored?
Choosing a web hosting company can be decisive to be able to respect your legal obligations in terms of data protection. To ensure that your data is processed in compliance with the RGPD, only hosting on European territory by a structure under European law owned by a company under European law can perfectly guarantee this.
Audits and certifications
Often it is not possible to conduct an audit to control the quality of the service offered. Consulting the list of certifications that the hosting company can claim is an acceptable alternative. This will ensure that the services offered have been subjected to independent audits and have meet strict requirements, in terms of security, compliance and performance.
There are various certifications relevant to web hosting providers, each specific to a particular domain or use:
Often it is not possible to conduct an audit to control the quality of the service offered. Consulting the list of certifications that the hosting company can claim is an acceptable alternative. This will ensure that the services offered have been subjected to independent audits and have meet strict requirements, in terms of security, compliance and performance.
There are various certifications relevant to web hosting providers, each specific to a particular domain or use:
Data center availability
To check if the availability is adapted to your needs you can refer to the TIER standard (Uptime Institute's Tier Classification System). There are 4 progressive levels ranging from 1 (IT infrastructure offering a basic level of redundancy) to 4 (fully fault tolerant infrastructure). We recommend that you have your data hosted in a Tier III or Tier IV data center, which are the only levels that guarantee that at least regular maintenance can be performed without having to interrupt the service**.
To check if the availability is adapted to your needs you can refer to the TIER standard (Uptime Institute's Tier Classification System). There are 4 progressive levels ranging from 1 (IT infrastructure offering a basic level of redundancy) to 4 (fully fault tolerant infrastructure). We recommend that you have your data hosted in a Tier III or Tier IV data center, which are the only levels that guarantee that at least regular maintenance can be performed without having to interrupt the service**.
Flexibility and scalability
Flexibility and scalability allow users to modify their infrastructures according to their needs, without having to suffer unnecessary downtime. This can be done by increasing or decreasing the resources of a machine (memory, storage, performance ...).
Flexibility and scalability allow users to modify their infrastructures according to their needs, without having to suffer unnecessary downtime. This can be done by increasing or decreasing the resources of a machine (memory, storage, performance ...).
For example, doubling the RAM allocated to a web VM with redundancy can be done in less than a minute, with no downtime. In fact, a hosting provider offering fully redundant infrastructures can change the resources allocated to platform components much more quickly than if all elements are hosted on a single machine.
For example, doubling the RAM allocated to a web VM with redundancy can be done in less than a minute, with no downtime. In fact, a hosting provider offering fully redundant infrastructures can change the resources allocated to platform components much more quickly than if all elements are hosted on a single machine.
Cloud provider support
Make sure the support department is responsive with available assistance and on-call service (night/weekend) backed by qualified experts. Also ask about the time to support and resolution.
The added value of a supplier lies in its capacity of accompaniment and advice at each change of your infrastructures.
We advise you to use a web hosting company that offers :
Make sure the support department is responsive with available assistance and on-call service (night/weekend) backed by qualified experts. Also ask about the time to support and resolution.
The added value of a supplier lies in its capacity of accompaniment and advice at each change of your infrastructures.
We advise you to use a web hosting company that offers :
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24/7 availability**;
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fast incident resolution;
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high technical competence;
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personalized support;
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clear and up-to-date documentation.
Service level
To measure the reliability of a web host you can check its service level guarantees announced in the SLA (Service Level Agreement) document, for example :
To measure the reliability of a web host you can check its service level guarantees announced in the SLA (Service Level Agreement) document, for example :
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Scope of service covered;
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Guaranteed service range (or GSP): ideally 24/7;
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The availability rate: 99% (approximately 7 hours of interruption per month) for a 24/7 GSP;
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Guaranteed response time (or GTI): ideally 1 hour 24/7;
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Recovery Time Guarantee (or RTI): ideally 4h to 8h.
This contract between the supplier and the customer makes it possible to determine the commitments made by the supplier in terms of availability, performance, security, support and responsibilities. It also defines the guarantees in case of non-compliance with these commitments.
This contract between the supplier and the customer makes it possible to determine the commitments made by the supplier in terms of availability, performance, security, support and responsibilities. It also defines the guarantees in case of non-compliance with these commitments.
Reporting tools
The hosting company must have means of control to ensure that the services provided to its customers are working properly. It must also be able to provide you with performance reports.
The host must be able to provide at least the following indicators:
The hosting company must have means of control to ensure that the services provided to its customers are working properly. It must also be able to provide you with performance reports.
The host must be able to provide at least the following indicators:
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On the availability rate of your services;
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On the response time of your Web servers (to define the performance of your services);
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On the resource usage rate of your services.
Company environment
Choosing a web host is potentially committing to a long-term relationship. We advise you to check:
Choosing a web host is potentially committing to a long-term relationship. We advise you to check: