January 19th  2018 - Security

Phishing, some tips to prevent the risks

In the beginning of the year, an email was sent to our clients inviting them to update their Roundcube webmail by clicking on a download link. This message was falsely signed by our Commercial Director : Jérémy Boyé. Our team took things into their hands in order to solve the problem and notify the customers. No major impact followed this attack.

In the beginning of the year, an email was sent to our clients inviting them to update their Roundcube webmail by clicking on a download link. This message was falsely signed by our Commercial Director : Jérémy Boyé. Our team took things into their hands in order to solve the problem and notify the customers. No major impact followed this attack.

This phenomenon is unfortunately becoming increasingly frequent so, as a preventive measure, we wanted to informe you about the possibilities to avoid it.

This phenomenon is unfortunately becoming increasingly frequent so, as a preventive measure, we wanted to informe you about the possibilities to avoid it.

Here are some alarming indicators that allow you to recognize and avoid this kind of fraud attempts:

Here are some alarming indicators that allow you to recognize and avoid this kind of fraud attempts:

  • Our graphic charter is not respected (for instance the logo is not up-to-date and its format is not incorrect);
  • The target of the link is not the one of our official page, that must be strictly written as: https:/extranet.aquaray.com/ (here, the "ntp.kz" indicates that the site is fraudulent. Warning: When the link invits you to download an ".exe" file, it means that the file is a maleware so you must not download it.
  • The page layout is unusual and illogical, and there are spelling or grammar mistakes.
  • The sender asks you to identify yourself on any other site except: extranet.aquaray.com, webmail.aquaray.com, mail.aquaray.com, nb.aquaray.com Or more simply on any website that is not finishing in .aquaray.com.
  • The sender asks you to send him an email with your username and password Aqua Ray.

If you have any doubt about a suspicious electronic message, do not hesitate to notify us after reporting it as SPAM or junk mail.

If you have any doubt about a suspicious electronic message, do not hesitate to notify us after reporting it as SPAM or junk mail.

Do not forget to send a copy of the email to our technical support intervention@aquaray.com.

Do not forget to send a copy of the email to our technical support intervention@aquaray.com.

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Any question ? A doubt ? A particular request ? Do not hesitate to contact us by clicking on this button below, we will answer you as quickly as possible.

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